OXO World Wide (OXOww) obligates its IDs to honor the Company’s 100%, unconditional, 30-day, money-back guarantee to all Retail Customers. If for any reason a Retail Customer is dissatisfied with any OXOww product, he/she may return the product to the ID from whom the product was purchased within thirty (30) days from the date of purchase for a replacement, exchange, or full refund of the purchase price. If the Retail Customer requests a refund, the ID who sold the product to the Retail Customer must immediately refund the Retail Customer’s purchase price.
(Retail Customers must return merchandise to the ID who sold it to them; OXOww will not accept returned merchandise directly from Retail Customers. The ID, in turn, should contact OXOww Distributor Support, as detailed below under the section titled “Procedure for All Returns.” OXOww will then replace the returned merchandise with like product and ship it to the ID via UPS ground service. Faster delivery methods may be available, but will be at the ID’s expense).
Web-based Retail Customers
OXOww offers Web-based Retail Customers a 100% 30-day, money-back guarantee on their initial retail product order. If for any reason a Web-based Retail Customer is dissatisfied with any OXOww equipment or product purchase, he/she may return that product to the Company within thirty (30) days for replacement, exchange, or full refund of the purchase price. For all other returns, the Company shall repurchase the inventory pursuant to the terms of Section 8.3 of the OXOww Policies and Procedures document and also listed below under the section titled “Procedure for All Returns.” In addition, the Company will adjust the appropriate ID’s Personal (PV) pursuant to section 7.2. of the OXOww Policies and Procedures document.
Independent Distributors (IDs)
OXOww agrees to repurchase from a resigning or terminating Independent Distributor (ID) all unencumbered products and sales aids purchased by the Distributor from the Company within the previous year which are unused and in commercially resalable condition and its original packaging, for not less than 70 percent of the actual amount paid by the ID for the products and sales aids which are being returned. OXOww will honor all terms of state buy-back laws in Georgia, Louisiana, Maryland, Massachusetts, Montana, Puerto Rico, Oklahoma, Texas and Wyoming. Additionally, Montana IDs who cancel within 15 days are entitled to a 100% refund of any consideration given to participate.
Products or Equipment other than the very first purchase from a Distributor’s website are considered certified as sold under the “70% Rule” are no longer subject to buy-back.
Returns with a value exceeding $100 by an ID will result in a voluntary cancellation of his/her ID Agreement.
Procedure for All Returns, Replacements and Repurchases
In order to receive a refund, exchange, or replacement, an ID or Web-based Retail Customer must:
A) Call the OXOww Distributor Support Department at: Tel: (844) 4OXOGEN to obtain a Return Merchandise Authorization Number (RMA #). The RMA # must be clearly written on each carton returned. Products that are returned without the RMA # will be refused by the Distribution Center and returned to the sender.
B) Return the product with the original packing slip to the OXOww warehouse from which it was distributed.
C) Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. Return orders must be tracked and traceable and this responsibility falls with the returning individual. All returns must be shipped to OXOww with shipping pre-paid as OXOww is not responsible for shipping charges. OXOww does not accept shipping-collect packages. The risk of loss in shipping returned product shall be borne by the ID making the return. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the ID making the return to trace the shipment.
D) If an ID returns merchandise to OXOww that was returned to his/her by a Retail Customer, OXOww must receive the product within ten (10) days from the date on which the Retail Customer returned the merchandise to the ID. The return must be clearly marked with an RMA # and accompanied by:
A completed and signed Customer Product Return Form
A copy of the original dated Retail Sales Receipt
The product in its original container
E) Only the Web-based Retail Customer or ID who originally ordered merchandise directly from OXOww may return the merchandise to the Company.
F) IDs are encouraged to use a traceable means of transport, as OXOww is not responsible for items lost in transit.
Chargeback Policy: In the event you file a Chargeback against OXO Worldwide accidentally or otherwise and the Chargeback is not decided in your favor – you will be charged a $250.00 Chargeback filing fee as well as a $500.00 processing fee. It is strongly encouraged that you contact our Customer Processing Department at email@example.com to assist you with any billing concerns before considering filing a Dispute or Chargeback with your bank or Credit Card Company.